Adapting service management for the sharing economy

Adapting service management for the sharing economy

Services in the sharing economy are usually co-created by a triangle of actors: a platform provider, a customer and often a non- or semi-professional peer provider. Because of this nature, it is necessary for many models in service management to be adapted. This chapter presents the conceptual found...

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Main Author: BENOIT, Sabine
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2022
Subjects:
Sharing economy
collaborative consumption
service management
peer providers
resources
Marketing
Sales and Merchandising
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/7600
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Institution: Singapore Management University
Language: English
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spelling sg-smu-ink.lkcsb_research-85992024-09-21T15:24:02Z Adapting service management for the sharing economy BENOIT, Sabine Services in the sharing economy are usually co-created by a triangle of actors: a platform provider, a customer and often a non- or semi-professional peer provider. Because of this nature, it is necessary for many models in service management to be adapted. This chapter presents the conceptual foundation for that and presents five existing models that are adapted models in (1) strategy, (2) positioning and competitive advantage, (3) pricing and capacity management, (4) people management and (5) process management. This chapter aims to build a foundation and inspire further research recognising the particularities of services in the sharing economy. 2022-01-01T08:00:00Z text https://ink.library.smu.edu.sg/lkcsb_research/7600 info:doi/10.1007/978-3-030-91828-6_7 Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Sharing economy collaborative consumption service management peer providers resources Marketing Sales and Merchandising
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Sharing economy
collaborative consumption
service management
peer providers
resources
Marketing
Sales and Merchandising
spellingShingle Sharing economy
collaborative consumption
service management
peer providers
resources
Marketing
Sales and Merchandising
BENOIT, Sabine
Adapting service management for the sharing economy
description Services in the sharing economy are usually co-created by a triangle of actors: a platform provider, a customer and often a non- or semi-professional peer provider. Because of this nature, it is necessary for many models in service management to be adapted. This chapter presents the conceptual foundation for that and presents five existing models that are adapted models in (1) strategy, (2) positioning and competitive advantage, (3) pricing and capacity management, (4) people management and (5) process management. This chapter aims to build a foundation and inspire further research recognising the particularities of services in the sharing economy.
format text
author BENOIT, Sabine
author_facet BENOIT, Sabine
author_sort BENOIT, Sabine
title Adapting service management for the sharing economy
title_short Adapting service management for the sharing economy
title_full Adapting service management for the sharing economy
title_fullStr Adapting service management for the sharing economy
title_full_unstemmed Adapting service management for the sharing economy
title_sort adapting service management for the sharing economy
publisher Institutional Knowledge at Singapore Management University
publishDate 2022
url https://ink.library.smu.edu.sg/lkcsb_research/7600
_version_ 1814047904620347392

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