Adapting service management for the sharing economy

• Main Author: BENOIT, Sabine
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: Sharing economy; collaborative consumption; service management; peer providers; resources; Marketing; Sales and Merchandising
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7600
• Institution: Singapore Management University

Services in the sharing economy are usually co-created by a triangle of actors: a platform provider, a customer and often a non- or semi-professional peer provider. Because of this nature, it is necessary for many models in service management to be adapted. This chapter presents the conceptual found...