How ‘human’ should robots be?
Hotel guests like interaction with devices that look and sound like them, but they can spark displeasure after service failures, new CUHK study shows
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| 格式: | text |
| 語言: | English |
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Institutional Knowledge at Singapore Management University
2021
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| 在線閱讀: | https://ink.library.smu.edu.sg/pers/624 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1622&context=pers |
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