Difficulties in Troubleshooting Automated Manufacturing Systems
Based on the results of an empirical study of the process of troubleshooting in computer-controlled manufacturing systems, we highlight sources of difficulty encountered by expert maintenace personnel in acquiring and using information to diagnose faults. We focus on difficulties in collecting backg...
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1990
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sg-smu-ink.sis_research-10352018-06-04T02:14:28Z Difficulties in Troubleshooting Automated Manufacturing Systems BEREITER, Susan R. MILLER, Steven M. Based on the results of an empirical study of the process of troubleshooting in computer-controlled manufacturing systems, we highlight sources of difficulty encountered by expert maintenace personnel in acquiring and using information to diagnose faults. We focus on difficulties in collecting background information, testing hypotheses, making repair attempts, and generating beliefs about causes of failures. Recommendations are provided for how to make people more effective in the troubleshooting task by (i) changing management policies and practices at the plant level, (ii) modifying the process control hardware and software that already exists on the plant floor, and (iii) improving the design of new hardware and software for the next generation of process control systems. 1990-01-01T08:00:00Z text https://ink.library.smu.edu.sg/sis_research/36 info:doi/10.1016/0169-8141(90)90031-v https://doi.org/10.1016/0169-8141(90)90031-v Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Troubleshooting fault diagnosis manufacturing systems automation Computer Sciences Management Information Systems |
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Troubleshooting fault diagnosis manufacturing systems automation Computer Sciences Management Information Systems BEREITER, Susan R. MILLER, Steven M. Difficulties in Troubleshooting Automated Manufacturing Systems |
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Based on the results of an empirical study of the process of troubleshooting in computer-controlled manufacturing systems, we highlight sources of difficulty encountered by expert maintenace personnel in acquiring and using information to diagnose faults. We focus on difficulties in collecting background information, testing hypotheses, making repair attempts, and generating beliefs about causes of failures. Recommendations are provided for how to make people more effective in the troubleshooting task by (i) changing management policies and practices at the plant level, (ii) modifying the process control hardware and software that already exists on the plant floor, and (iii) improving the design of new hardware and software for the next generation of process control systems. |
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text |
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BEREITER, Susan R. MILLER, Steven M. |
author_facet |
BEREITER, Susan R. MILLER, Steven M. |
author_sort |
BEREITER, Susan R. |
title |
Difficulties in Troubleshooting Automated Manufacturing Systems |
title_short |
Difficulties in Troubleshooting Automated Manufacturing Systems |
title_full |
Difficulties in Troubleshooting Automated Manufacturing Systems |
title_fullStr |
Difficulties in Troubleshooting Automated Manufacturing Systems |
title_full_unstemmed |
Difficulties in Troubleshooting Automated Manufacturing Systems |
title_sort |
difficulties in troubleshooting automated manufacturing systems |
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Institutional Knowledge at Singapore Management University |
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1990 |
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https://ink.library.smu.edu.sg/sis_research/36 https://doi.org/10.1016/0169-8141(90)90031-v |
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1770568862357520384 |