Difficulties in Troubleshooting Automated Manufacturing Systems

Based on the results of an empirical study of the process of troubleshooting in computer-controlled manufacturing systems, we highlight sources of difficulty encountered by expert maintenace personnel in acquiring and using information to diagnose faults. We focus on difficulties in collecting backg...

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Main Authors: BEREITER, Susan R., MILLER, Steven M.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 1990
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Online Access:https://ink.library.smu.edu.sg/sis_research/36
https://doi.org/10.1016/0169-8141(90)90031-v
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Institution: Singapore Management University
Language: English
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spelling sg-smu-ink.sis_research-10352018-06-04T02:14:28Z Difficulties in Troubleshooting Automated Manufacturing Systems BEREITER, Susan R. MILLER, Steven M. Based on the results of an empirical study of the process of troubleshooting in computer-controlled manufacturing systems, we highlight sources of difficulty encountered by expert maintenace personnel in acquiring and using information to diagnose faults. We focus on difficulties in collecting background information, testing hypotheses, making repair attempts, and generating beliefs about causes of failures. Recommendations are provided for how to make people more effective in the troubleshooting task by (i) changing management policies and practices at the plant level, (ii) modifying the process control hardware and software that already exists on the plant floor, and (iii) improving the design of new hardware and software for the next generation of process control systems. 1990-01-01T08:00:00Z text https://ink.library.smu.edu.sg/sis_research/36 info:doi/10.1016/0169-8141(90)90031-v https://doi.org/10.1016/0169-8141(90)90031-v Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Troubleshooting fault diagnosis manufacturing systems automation Computer Sciences Management Information Systems
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Troubleshooting
fault diagnosis
manufacturing systems
automation
Computer Sciences
Management Information Systems
spellingShingle Troubleshooting
fault diagnosis
manufacturing systems
automation
Computer Sciences
Management Information Systems
BEREITER, Susan R.
MILLER, Steven M.
Difficulties in Troubleshooting Automated Manufacturing Systems
description Based on the results of an empirical study of the process of troubleshooting in computer-controlled manufacturing systems, we highlight sources of difficulty encountered by expert maintenace personnel in acquiring and using information to diagnose faults. We focus on difficulties in collecting background information, testing hypotheses, making repair attempts, and generating beliefs about causes of failures. Recommendations are provided for how to make people more effective in the troubleshooting task by (i) changing management policies and practices at the plant level, (ii) modifying the process control hardware and software that already exists on the plant floor, and (iii) improving the design of new hardware and software for the next generation of process control systems.
format text
author BEREITER, Susan R.
MILLER, Steven M.
author_facet BEREITER, Susan R.
MILLER, Steven M.
author_sort BEREITER, Susan R.
title Difficulties in Troubleshooting Automated Manufacturing Systems
title_short Difficulties in Troubleshooting Automated Manufacturing Systems
title_full Difficulties in Troubleshooting Automated Manufacturing Systems
title_fullStr Difficulties in Troubleshooting Automated Manufacturing Systems
title_full_unstemmed Difficulties in Troubleshooting Automated Manufacturing Systems
title_sort difficulties in troubleshooting automated manufacturing systems
publisher Institutional Knowledge at Singapore Management University
publishDate 1990
url https://ink.library.smu.edu.sg/sis_research/36
https://doi.org/10.1016/0169-8141(90)90031-v
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