Usability of performance dashboards, usefulness of operational and tactical support, and quality of strategic support: A research framework

• Main Authors: LEA, Bih-Ru, NAH, Fiona Fui-hoon
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2013
• Subjects: Perceived quality; Performance Dashboards; Research frameworks; Strategic decisions; Usability; User perceptions; Databases and Information Systems; Graphics and Human Computer Interfaces
• Online Access: https://ink.library.smu.edu.sg/sis_research/9473; https://ink.library.smu.edu.sg/context/sis_research/article/10473/viewcontent/978_3_642_39215_3_14.pdf
• Institution: Singapore Management University

Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided.