Knowledge management mechanisms in e-commerce: A study of online retailing and auction sites

• Main Authors: NAH, Fiona Fui-hoon, SIAU, Keng, TIAN, Yuhong, LING, Min
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2002
• Subjects: Electronic commerce; Knowledge acquisition; Online systems; Websites; Knowledge management (KM); Databases and Information Systems; E-Commerce
• Online Access: https://ink.library.smu.edu.sg/sis_research/9591; https://ink.library.smu.edu.sg/context/sis_research/article/10591/viewcontent/uM13T.pdf
• Institution: Singapore Management University

Knowledge management is vital to a company's success in this e-commerce era. Not only has the topic of knowledge management attracted much research attention lately, but the management of customer knowledge is also becoming increasingly important. Despite its significance, few research studies...