Sustaining patient portal continuous use intention and enhancing deep structure usage: Cognitive dissonance effects of health professional encouragement and security concerns

• Main Authors: MOQBEL, Murad, HEWITT, Barbara, NAH, Fiona Fui-hoon, MCLEAN, Rosann M.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: Patient portal; Health professional encouragement; Security concerns; Continuous use; Deep structure usage; Consumer health IT; Health Information Technology; Information Security
• Online Access: https://ink.library.smu.edu.sg/sis_research/9929; https://ink.library.smu.edu.sg/context/sis_research/article/10929/viewcontent/s10796_021_10161_5.pdf
• Institution: Singapore Management University

Sustaining patient portal use is a major problem for many healthcare organizations and providers. If this problem can be successfully addressed, it could have a positive impact on various stakeholders. Through the lens of cognitive dissonance theory, this study investigates the role of health profes...