Investments in Internet-based Innovations in Financial Services: Advantage or Necessity?

• Main Authors: GOH, Kim Huat, KAUFFMAN, Robert J.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: Financial services; Information systems; Information technology; Internet banking; e-banking; Electronic banking; Online banking; IT investment; Strategic advantage; Strategic necessity; Technology innovation; USA; United States; Commercial banks; Computer Sciences; E-Commerce
• Online Access: https://ink.library.smu.edu.sg/sis_research/2104; http://dx.doi.org/10.1504/IJBEX.2015.070311
• Institution: Singapore Management University

Information technology (IT) is a key resource for the success of financial services firms. IT plays the role of a driver of innovation and strategic advantage, but also ensures a firm does not suffer strategic disadvantage, and is able to maintain a strong defensive position for its customers and ma...