Ad-hoc automated teller machine failure forecast and field service optimization

Ad-hoc automated teller machine failure forecast and field service optimization

As part of its overall effort to maintain good customer service while managing operational efficiency and reducing cost, a bank in Singapore has embarked on using data and decision analytics methodologies to perform better ad-hoc ATM failure forecasting and plan the field service engineers to repair...

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Bibliographic Details
Main Authors: CHEONG, Michelle L. F., KOO, Ping Shung, BABU, B. Chandra
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2015
Subjects:
Data analysis
decision analytics
ATM failures
forecasting
optimization
MITB student
Artificial Intelligence and Robotics
Computer Sciences
Operations Research, Systems Engineering and Industrial Engineering
Online Access:https://ink.library.smu.edu.sg/sis_research/2969
https://ink.library.smu.edu.sg/context/sis_research/article/3969/viewcontent/CASE2015_CKB_V2.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/sis_research/2969
https://ink.library.smu.edu.sg/context/sis_research/article/3969/viewcontent/CASE2015_CKB_V2.pdf

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