Ad-hoc automated teller machine failure forecast and field service optimization
As part of its overall effort to maintain good customer service while managing operational efficiency and reducing cost, a bank in Singapore has embarked on using data and decision analytics methodologies to perform better ad-hoc ATM failure forecasting and plan the field service engineers to repair...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2015
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/2969 https://ink.library.smu.edu.sg/context/sis_research/article/3969/viewcontent/CASE2015_CKB_V2.pdf |
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| Institution: | Singapore Management University |
| Language: | English |