Orchestrating service innovation using design moves: The dynamics of fit between service and enterprise IT architectures

Orchestrating service innovation using design moves: The dynamics of fit between service and enterprise IT architectures

Service science perspectives highlight the central role of information technology (IT) in transforming the design and delivery of services. To discern the mechanisms through which IT impacts service innovation, we explore the dynamics of the relationship between enterprise IT and service architectur...

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Bibliographic Details
Main Authors: Ramasubbu, Narayan, WOODARD, Charles Jason, Mithas, Sunil
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2014
Subjects:
Design moves
Digital options
IT architecture
Service design
Service innovation
Computer Sciences
Technology and Innovation
Online Access:https://ink.library.smu.edu.sg/sis_research/3548
https://ink.library.smu.edu.sg/context/sis_research/article/4549/viewcontent/OrchestratingServiceInnovationDesignMoves_2014.pdf
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Institution: Singapore Management University
Language: English

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https://ink.library.smu.edu.sg/sis_research/3548
https://ink.library.smu.edu.sg/context/sis_research/article/4549/viewcontent/OrchestratingServiceInnovationDesignMoves_2014.pdf

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