Orchestrating service innovation using design moves: The dynamics of fit between service and enterprise IT architectures

• Main Authors: Ramasubbu, Narayan, WOODARD, Charles Jason, Mithas, Sunil
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: Design moves; Digital options; IT architecture; Service design; Service innovation; Computer Sciences; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/sis_research/3548; https://ink.library.smu.edu.sg/context/sis_research/article/4549/viewcontent/OrchestratingServiceInnovationDesignMoves_2014.pdf
• Institution: Singapore Management University

Service science perspectives highlight the central role of information technology (IT) in transforming the design and delivery of services. To discern the mechanisms through which IT impacts service innovation, we explore the dynamics of the relationship between enterprise IT and service architectur...