Orchestrating service innovation using design moves: The dynamics of fit between service and enterprise IT architectures
Service science perspectives highlight the central role of information technology (IT) in transforming the design and delivery of services. To discern the mechanisms through which IT impacts service innovation, we explore the dynamics of the relationship between enterprise IT and service architectur...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2014
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/3548 https://ink.library.smu.edu.sg/context/sis_research/article/4549/viewcontent/OrchestratingServiceInnovationDesignMoves_2014.pdf |
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| Institution: | Singapore Management University |
| Language: | English |