Extracting implicit suggestions from students’ comments: A text analytics approach

• Main Authors: SHANKARARAMAN, Venky, GOTTIPATI, Swapna, LIN, Jeff Rongsheng, GAN, Sandy
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: student feedback; teaching evaluation; implicit suggestions; text analytics; text mining; classification techniques; Higher Education; Numerical Analysis and Scientific Computing
• Online Access: https://ink.library.smu.edu.sg/sis_research/3833; https://ink.library.smu.edu.sg/context/sis_research/article/4835/viewcontent/Sugestions_ICCE_2017_Camera_V1.pdf
• Institution: Singapore Management University

At the end of each course, students are required to give feedback on the course and instructor. This feedback includes quantitative rating using Likert scale and qualitative feedback as comments. Such qualitative feedback can provide valuable insights in helping the instructor enhance the course con...