Customer level predictive modeling for accounts receivable to reduce intervention actions

• Main Authors: Cheong, Michelle L. F., SHI, Wen
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2018
• Subjects: accounts receivable; predictive modelling; intervention actions; customer level; Accounting; Computer Sciences; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/sis_research/4133; https://ink.library.smu.edu.sg/context/sis_research/article/5136/viewcontent/ICD8000.pdf
• Institution: Singapore Management University

One of the main costs associated with Accounts receivable (AR) collection is related to the intervention actions taken to remind customers to pay their outstanding invoices. Apart from the cost, intervention actions may lead to poor customer satisfaction, which is undesirable in a competitive indust...