The future of work now: AI-driven transaction surveillance at DBS Bank

The future of work now: AI-driven transaction surveillance at DBS Bank

One of the most frequently-used phrases at business events these days is “the future of work.” It’s increasingly clear that artificial intelligence and other new technologies will bring substantial changes in work tasks and business processes. But while these changes are predicted for the future, th...

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Bibliographic Details
Main Authors: DAVENPORT, Thomas H., MILLER, Steven M.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2020
Subjects:
Future of work
artificial intelligence
business processes
banking
DBS Bank
Singapore
Artificial Intelligence and Robotics
Asian Studies
Databases and Information Systems
Finance and Financial Management
Strategic Management Policy
Online Access:https://ink.library.smu.edu.sg/sis_research/5341
https://ink.library.smu.edu.sg/context/sis_research/article/6345/viewcontent/Future_of_work_DBS_Forbes_20201023.pdf
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Institution: Singapore Management University
Language: English
Description
Summary:One of the most frequently-used phrases at business events these days is “the future of work.” It’s increasingly clear that artificial intelligence and other new technologies will bring substantial changes in work tasks and business processes. But while these changes are predicted for the future, they’re already present in many organizations for many different jobs. The job and incumbents described below are an example of this phenomenon. Steve Miller of Singapore Management University and I co-authored the story.

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