The future of work now: AI-driven transaction surveillance at DBS Bank

• Main Authors: DAVENPORT, Thomas H., MILLER, Steven M.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2020
• Subjects: Future of work; artificial intelligence; business processes; banking; DBS Bank; Singapore; Artificial Intelligence and Robotics; Asian Studies; Databases and Information Systems; Finance and Financial Management; Strategic Management Policy
• Online Access: https://ink.library.smu.edu.sg/sis_research/5341; https://ink.library.smu.edu.sg/context/sis_research/article/6345/viewcontent/Future_of_work_DBS_Forbes_20201023.pdf
• Institution: Singapore Management University

One of the most frequently-used phrases at business events these days is “the future of work.” It’s increasingly clear that artificial intelligence and other new technologies will bring substantial changes in work tasks and business processes. But while these changes are predicted for the future, they’re already present in many organizations for many different jobs. The job and incumbents described below are an example of this phenomenon. Steve Miller of Singapore Management University and I co-authored the story.