Will this be quick? A case study of bug resolution times across industrial projects

Will this be quick? A case study of bug resolution times across industrial projects

Resolution of problem tickets is a source of significant revenue in the worldwide software services industry. Due to the high volume of problem tickets in any large scale customer engagement, automated techniques are necessary to segregate related incoming tickets into groups. Existing techniques fo...

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Bibliographic Details
Main Authors: DATTA, Subhajit, LADE, Prasanth
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2015
Subjects:
Bugs
Problem tickets
Resolution times
Service delivery
Topic analysis
Numerical Analysis and Scientific Computing
Software Engineering
Online Access:https://ink.library.smu.edu.sg/sis_research/5590
https://ink.library.smu.edu.sg/context/sis_research/article/6593/viewcontent/WillThisBeQuick_2015_pv.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/sis_research/5590
https://ink.library.smu.edu.sg/context/sis_research/article/6593/viewcontent/WillThisBeQuick_2015_pv.pdf

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