Will this be quick? A case study of bug resolution times across industrial projects
Resolution of problem tickets is a source of significant revenue in the worldwide software services industry. Due to the high volume of problem tickets in any large scale customer engagement, automated techniques are necessary to segregate related incoming tickets into groups. Existing techniques fo...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2015
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/5590 https://ink.library.smu.edu.sg/context/sis_research/article/6593/viewcontent/WillThisBeQuick_2015_pv.pdf |
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| Institution: | Singapore Management University |
| Language: | English |