Will this be quick? A case study of bug resolution times across industrial projects

• Main Authors: DATTA, Subhajit, LADE, Prasanth
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2015
• 主題: Bugs; Problem tickets; Resolution times; Service delivery; Topic analysis; Numerical Analysis and Scientific Computing; Software Engineering
• 在線閱讀: https://ink.library.smu.edu.sg/sis_research/5590; https://ink.library.smu.edu.sg/context/sis_research/article/6593/viewcontent/WillThisBeQuick_2015_pv.pdf
• 機構: Singapore Management University

Resolution of problem tickets is a source of significant revenue in the worldwide software services industry. Due to the high volume of problem tickets in any large scale customer engagement, automated techniques are necessary to segregate related incoming tickets into groups. Existing techniques fo...