Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation

Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation

In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the fac...

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Bibliographic Details
Main Author: MILLER, Steven M.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2022
Subjects:
Future of work
AI
artificial intelligence
shopping mall
security
Singapore
Changi Airport
Jewel
Artificial Intelligence and Robotics
Asian Studies
Databases and Information Systems
Sales and Merchandising
Online Access:https://ink.library.smu.edu.sg/sis_research/7473
https://ink.library.smu.edu.sg/context/sis_research/article/8476/viewcontent/SMiller_CERTIS_Jewel_original_full_length_working_paper_for_SMU_Library_v7a_Clean.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/sis_research/7473
https://ink.library.smu.edu.sg/context/sis_research/article/8476/viewcontent/SMiller_CERTIS_Jewel_original_full_length_working_paper_for_SMU_Library_v7a_Clean.pdf

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