Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation
In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the fac...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2022
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/7473 https://ink.library.smu.edu.sg/context/sis_research/article/8476/viewcontent/SMiller_CERTIS_Jewel_original_full_length_working_paper_for_SMU_Library_v7a_Clean.pdf |
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| Institution: | Singapore Management University |
| Language: | English |