Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation
In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the fac...
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Institutional Knowledge at Singapore Management University
2022
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| Online Access: | https://ink.library.smu.edu.sg/sis_research/7473 https://ink.library.smu.edu.sg/context/sis_research/article/8476/viewcontent/SMiller_CERTIS_Jewel_original_full_length_working_paper_for_SMU_Library_v7a_Clean.pdf |
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sg-smu-ink.sis_research-84762023-07-17T02:35:17Z Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation MILLER, Steven M. In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the facility and visitors at the world’s most iconic airport mall and lifestyle destination. 2022-10-01T07:00:00Z text application/pdf https://ink.library.smu.edu.sg/sis_research/7473 https://ink.library.smu.edu.sg/context/sis_research/article/8476/viewcontent/SMiller_CERTIS_Jewel_original_full_length_working_paper_for_SMU_Library_v7a_Clean.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Future of work AI artificial intelligence shopping mall security Singapore Changi Airport Jewel Artificial Intelligence and Robotics Asian Studies Databases and Information Systems Sales and Merchandising |
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Singapore Management University |
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SMU Libraries |
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Asia |
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Singapore Singapore |
| content_provider |
SMU Libraries |
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InK@SMU |
| language |
English |
| topic |
Future of work AI artificial intelligence shopping mall security Singapore Changi Airport Jewel Artificial Intelligence and Robotics Asian Studies Databases and Information Systems Sales and Merchandising |
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Future of work AI artificial intelligence shopping mall security Singapore Changi Airport Jewel Artificial Intelligence and Robotics Asian Studies Databases and Information Systems Sales and Merchandising MILLER, Steven M. Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation |
| description |
In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the facility and visitors at the world’s most iconic airport mall and lifestyle destination. |
| format |
text |
| author |
MILLER, Steven M. |
| author_facet |
MILLER, Steven M. |
| author_sort |
MILLER, Steven M. |
| title |
Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation |
| title_short |
Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation |
| title_full |
Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation |
| title_fullStr |
Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation |
| title_full_unstemmed |
Multi-functional job roles to support operations in a multi-faceted Jewel enabled by AI and digital transformation |
| title_sort |
multi-functional job roles to support operations in a multi-faceted jewel enabled by ai and digital transformation |
| publisher |
Institutional Knowledge at Singapore Management University |
| publishDate |
2022 |
| url |
https://ink.library.smu.edu.sg/sis_research/7473 https://ink.library.smu.edu.sg/context/sis_research/article/8476/viewcontent/SMiller_CERTIS_Jewel_original_full_length_working_paper_for_SMU_Library_v7a_Clean.pdf |
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