Automating app review response generation based on contextual knowledge

• Main Authors: GAO, Cuiyun, ZHOU, Wenjie, XIA, Xin, LO, David, XIE, Qi, LYU, Michael R.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: User reviews; retrieved responses; app descriptions; pointer-generator network; Databases and Information Systems; OS and Networks; Software Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/7668; https://ink.library.smu.edu.sg/context/sis_research/article/8671/viewcontent/2010.06301.pdf
• Institution: Singapore Management University

User experience of mobile apps is an essential ingredient that can influence the user base and app revenue. To ensure good user experience and assist app development, several prior studies resort to analysis of app reviews, a type of repository that directly reflects user opinions about the apps. Ac...