Anchorage: Visual Analysis of Satisfaction in Customer Service Videos Via Anchor Events

Anchorage: Visual Analysis of Satisfaction in Customer Service Videos Via Anchor Events

Delivering customer services through video communications has brought new opportunities to analyze customer satisfaction for quality management. However, due to the lack of reliable self-reported responses, service providers are troubled by the inadequate estimation of customer services and the tedi...

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Bibliographic Details
Main Authors: WONG, Kam Kwai, WANG, Xingbo, WANG, Yong, HE, Jianben, ZHANG, Rong, QU, Huamin
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2023
Subjects:
Behavioral sciences
Customer satisfaction
Customer services
Data visualization
video data
video visualization
Videos
visual analytics
Visual analytics
Visualization
Broadcast and Video Studies
Numerical Analysis and Scientific Computing
Sales and Merchandising
Online Access:https://ink.library.smu.edu.sg/sis_research/7792
https://ink.library.smu.edu.sg/context/sis_research/article/8795/viewcontent/Anchorage_av.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/sis_research/7792
https://ink.library.smu.edu.sg/context/sis_research/article/8795/viewcontent/Anchorage_av.pdf

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