Anchorage: Visual Analysis of Satisfaction in Customer Service Videos Via Anchor Events

• Main Authors: WONG, Kam Kwai, WANG, Xingbo, WANG, Yong, HE, Jianben, ZHANG, Rong, QU, Huamin
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2023
• 主題: Behavioral sciences; Customer satisfaction; Customer services; Data visualization; video data; video visualization; Videos; visual analytics; Visual analytics; Visualization; Broadcast and Video Studies; Numerical Analysis and Scientific Computing; Sales and Merchandising
• 在線閱讀: https://ink.library.smu.edu.sg/sis_research/7792; https://ink.library.smu.edu.sg/context/sis_research/article/8795/viewcontent/Anchorage_av.pdf
• 機構: Singapore Management University

Delivering customer services through video communications has brought new opportunities to analyze customer satisfaction for quality management. However, due to the lack of reliable self-reported responses, service providers are troubled by the inadequate estimation of customer services and the tedi...