Human-centred artificial intelligence in the banking sector

Human-centred artificial intelligence in the banking sector

Changes in technology have shaped how corporate and retail businesses have evolved, alongside the customers’ preferences. The advent of smart digital devices and social media has shaped how consumers interact and transact with their financial institutions over the past two decades. With the rapid ev...

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Bibliographic Details
Main Authors: OBUCHETTIAR, Krishnaraj Arul, MEGARGEL, Alan @ Ali MADJELISI
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2023
Subjects:
Artificial intelligence
ethics
bias
transparency
customer experience
banking
Artificial Intelligence and Robotics
Finance and Financial Management
Online Access:https://ink.library.smu.edu.sg/sis_research/7823
https://ink.library.smu.edu.sg/context/sis_research/article/8826/viewcontent/JDB_7_3_JDB0006_Krishnaraj_Arul_and_Megargel.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/sis_research/7823
https://ink.library.smu.edu.sg/context/sis_research/article/8826/viewcontent/JDB_7_3_JDB0006_Krishnaraj_Arul_and_Megargel.pdf

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