Human-centred artificial intelligence in the banking sector

• Main Authors: OBUCHETTIAR, Krishnaraj Arul, MEGARGEL, Alan @ Ali MADJELISI
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2023
• Subjects: Artificial intelligence; ethics; bias; transparency; customer experience; banking; Artificial Intelligence and Robotics; Finance and Financial Management
• Online Access: https://ink.library.smu.edu.sg/sis_research/7823; https://ink.library.smu.edu.sg/context/sis_research/article/8826/viewcontent/JDB_7_3_JDB0006_Krishnaraj_Arul_and_Megargel.pdf
• Institution: Singapore Management University

Changes in technology have shaped how corporate and retail businesses have evolved, alongside the customers’ preferences. The advent of smart digital devices and social media has shaped how consumers interact and transact with their financial institutions over the past two decades. With the rapid ev...