Uncovering inclusivity gaps in design pedagogy through the digital design marginalization framework

• Main Authors: SIN, Jaisie, MUNTEANU, Cosmin, NIXON, Michael, PANDELIEV, Velian, TIGWELL, Garreth W., SHINOHARA, Kristen, TANG, Anthony, SZIGETI, Steve
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: design education; digital design marginalization; digital marginalization; HCI education; HCI pedagogy; inclusive design; user experience design; Computer Sciences; Educational Methods; Higher Education
• Online Access: https://ink.library.smu.edu.sg/sis_research/7931; https://ink.library.smu.edu.sg/context/sis_research/article/8934/viewcontent/fcomp_04_822090_pvoa_cc_by.pdf
• Institution: Singapore Management University

Designers play a key role in the design of inclusive and socially conscious interfaces. Thus, it is imperative for designers to be thoughtful of the ethical and social implications of design. However, gaps in the foundational training that designers receive (e.g., as university students) can negatively impact their ability to consider the social implications of their design practice. This can result in consequences such as digital marginalization, which, as defined by the Digital Design Marginalization (DDM) framework, is the “pushing away”, whether intentional or not, of a defined group of users from a digital or online service or system, where the exclusion has additional, indirect, and long-lasting social consequences on that particular user group. Designers can contribute, even unintentionally, to digital marginalization through their design practices and the design choices they make. We argue that our role as educators includes ensuring not only that our design pedagogy is inclusive, but that the designers we train now are prepared to conduct their future design practice in a manner that is inclusive to all users. As such, we propose to use the Digital Design Marginalization as a lens to guide a reflection-based approach to identify gaps in our pedagogy that may lead to designers becoming ill-equipped to identify how their designs may lead to digital marginalization. Through seven case studies from our own teaching practice, we demonstrate the use of the DDM framework to guide marginalization-focused introspective reflections of curricula. These reflections through the DDM lens revealed gaps in our pedagogy with respect to providing future designers with training that enables them to consider the broader societal and individual implications of the design choices they will make in future practice. Based on our experience using the DDM framework, we then discuss in greater depth how reflection of social consequences of design pedagogy can be operationalized within institutions to reduce educational gaps that may be associated with design-mediated digital marginalization. Finally, we comment on avenues for further development of pedagogical reflection using DDM.