Bank competition amid digital disruption: Implications for financial inclusion

• Main Authors: JIANG, Erica Xuewei, YU, Yang Gloria, ZHANG, Jinyuan
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: technology; bank competition; consumer preference; digital inequality; financial inclusion; Finance; Finance and Financial Management
• Online Access: https://ink.library.smu.edu.sg/skbi/48; https://ink.library.smu.edu.sg/context/skbi/article/1047/viewcontent/Bank_Competition_amid_Digital_Disruption.pdf
• Institution: Singapore Management University

We study how digital disruption impacts bank competition, considering consumers’ heterogeneous digital preferences. We find that the rollout of 3G networks contracts bank branch networks and leads to divergence in branching and pricing strategies across banks. These developments benefit young consum...