A Multilevel Model of Minority Opinion Expression and Team Decision-making Effectiveness

• Main Authors: PARK, Guihyun Grace, DESHON, Richard D.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: goal orientation; minority influence; team effectiveness; teams; minority opinions; team decisions; decision making; Industrial and Organizational Psychology
• Online Access: https://ink.library.smu.edu.sg/soss_research/1394; https://ink.library.smu.edu.sg/context/soss_research/article/2649/viewcontent/auto_convert.pdf
• Institution: Singapore Management University

The consideration of minority opinions when making team decisions is an important factor that contributes to team effectiveness. A multilevel model of minority opinion influence in decision-making teams is developed to address the conditions that relate to adequate consideration of minority opinions. Using a sample of 57 teams working on a simulated airport security-screening task, we demonstrate that team learning goal orientation influences the confidence of minority opinion holders and team discussion. Team discussion, in turn, relates to minority influence, greater decision quality, and team satisfaction. Implications for managing decision-making teams in organizations are discussed.