Why citizens engage in co-production: A theoretical framework and experimental evidence
Co-production has been embraced as a robust strategy to improve service quality and create public value. Despite growing interest in citizens’ motivations to engage in co-production, there remain some major gaps in the literature. This study proposes a theoretical framework of factors that influence...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2024
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/soss_research/3865 https://ink.library.smu.edu.sg/context/soss_research/article/5123/viewcontent/WhyCitizensEngageCo_Production_av.pdf |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | Co-production has been embraced as a robust strategy to improve service quality and create public value. Despite growing interest in citizens’ motivations to engage in co-production, there remain some major gaps in the literature. This study proposes a theoretical framework of factors that influence co-production and offers experimental evidence as to the effects of those factors from an online survey experiment with a sample of 1,297 Koreans. The findings show that public service motivation, driven by normative motivations, is associated with greater willingness to co-produce. We find little effect of monetary or non-monetary rewards, input legitimacy, or individual characteristics such as education or income. The findings suggest that to cultivate successful co-production, governments must depart from the traditional short-term approaches to citizen engagement based on instrumental motivations and instead promote normative motivations to develop public support for co-production over the long term. |
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