Service quality, customer satisfaction and service loyalty in retail banking sector in Thailand & Malaysia : an exploratory research on validity and critical factor
Thesis (M.B.A., (Business Administration))--Prince of Songkla University, 2013
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| 格式: | Theses and Dissertations |
| 語言: | English |
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Prince of Songkla University
2014
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| 在線閱讀: | http://kb.psu.ac.th/psukb/handle/2010/9560 |
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| 機構: | Prince of Songkhla University |
| 語言: | English |