The Impact of Customer Relationship Management on Caller Satisfactions in Customer Contact Centers: Evidence from Malaysia

بواسطة Abdullateef, Aliyu Olayemi
منشور في 2011

A conceptual investigation of e-banking usage and adoption in Nigeria

بواسطة Salimon, Maruf Gbadebo, Yusoff, Rushami Zien, Abdullateef, Aliyu Olayemi
منشور في 2014

The moderating influence of trust on the relationship between institutional image/reputation, perceived value on student loyalty in higher education institution

بواسطة Hashim, Noor Azmi, Abdullateef, Aliyu Olayemi, Sarkindaji, Bashir Danlami
منشور في 2015

Assessing efficiency of service quality on consumers retention in Nigerian mobile service industry

بواسطة Sarkindaji, Bashir Danlami, Hashim, Noor Azmi, Abdullateef, Aliyu Olayemi
منشور في 2015

Post choice satisfaction among Nigerian students studying in Malaysian universities: A pilot study

بواسطة Biodun, Aliyu Bukola, Din, Abdul Kadir, Abdullateef, Aliyu Olayemi
منشور في 2012

Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework

بواسطة Sarkindaji, Bashir Danlami, Hashim, Noor Azmi, Abdullateef, Aliyu Olayemi
منشور في 2014

A review of the inconsistency in CRM measurement: evidence from the telecommunication industry

بواسطة Sarkindaji, Bashir Danlami, Abdullateef, Aliyu Olayemi, Hashim, Noor Azmi
منشور في 2014

Does customer relationship strategy influence customer satisfaction and loyalty?: Evidence from Malaysia banking sector

بواسطة Salimon, Maruf Gbadebo, Yusoff, Rushami Zien, Abdullateef, Aliyu Olayemi
منشور في 2013

Does Customer Relationship Management (CRM) implementation influence the performance of telecommunication services: Evidence from Nigeria

بواسطة Sarkindaji, Bashir Danlami, Hashim, Noor Azmi, Abdullateef, Aliyu Olayemi
منشور في 2013

The mediating effects of first call resolution on call centers’ performance

بواسطة Abdullateef, Aliyu Olayemi, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien
منشور في 2011

Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres

بواسطة Abdullateef, Aliyu Olayemi, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien
منشور في 2013

The moderating effect of long-term orientation culture on the relationship between trust, personalization and customer satisfaction and loyalti: A proposed framework

بواسطة Abubakar, Muhammad Mujtaba, Mohd Mokhtar, Sany Sanuri, Abdullateef, Aliyu Olayemi
منشور في 2013

The impact of CRM dimensions on call center performance

بواسطة Abdullateef, Aliyu Olayemi, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien
منشور في 2010

Conceptual model of the impacts of CRM dimensions of call center employees on caller's first call resolution and satisfaction

بواسطة Abdullateef, Aliyu Olayemi, Mohd Muktar, Sany Sanuri, Yusoff, Rushami Zien
منشور في 2010

The strategic impact of technology based CRM on call centers' performance

بواسطة Abdullateef, Aliyu Olayemi, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien
منشور في 2011

Does service recovery lead to customer satisfaction and loyalty in airline industry? a perceived justice theory approach

بواسطة Abbas, Mohammad Ridha, Abdullateef, Aliyu Olayemi, Mohd Mokhtar, Sany Sanuri
منشور في 2015

Relationship marketing dynamics, customer satisfaction and customer loyalty in retail banking: The role of long-term orientation culture and service recovery

بواسطة Abubakar, Muhammad Mujtaba, Mohd Mokhtar, Sany Sanuri, Abdullateef, Aliyu Olayemi
منشور في 2013

Effects of customer relationship management strategy on call centre's employee intention to quit: Evidence from Malaysia call centers

بواسطة Abdullateef, Aliyu Olayemi, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien, Ahmad, Intan Shafinaz
منشور في 2014

The influence of CRM organization and knowledge management on employee job satisfaction and intention to quit: Malaysia call center perspective

بواسطة Abdullateef, Aliyu Olayemi, Mohd Mokhtar, Sany Sanuri, Yusoff, Rushami Zien, Ahmad, Intan Shafinaz
منشور في 2014

Malaysian SMEs m-commerce adoption : TAM 3, UTAUT 2 and TOE approach

بواسطة Salimon, Maruf Gbadebo, Kareem, Olanrewaju, Sany Sanuri, Mohd Mokhtar, Abdullateef, Aliyu Olayemi, Bamgbade, Jibril Adewale, Adeleke, Adekunle Qudus
منشور في 2023