Online Fast Food Restaurant Ordering System

by Gan, Chin Chuan
Published 2000

Pre-purchase behaviour: Is there a cognitive dissonance?

by Gan, Chin Chuan *, Ding, Hooi Ting
Published 2014

Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty

by Cheng, Boon Liat *, Mansori, Shaheen, Gan, Chin Chuan *, Imrie, Brian C. *
Published 2017

Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty

by Cheng, Boon Liat, Shaheen, Mansori, Gan, Chin Chuan, Imrie, Brian C.
Published 2017

Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry

by Cheng, Boon Liat *, Gan, Chin Chuan *, Imrie, Brian C., Shaheen, M.
Published 2019