The influence of social capital on service quality evaluation

by Imrie, Brian C. *
Published 2013

Customer loyalty in financial services from a service-dominant logic perspective

by Kat, Mui Ling *, Imrie, Brian C. *
Published 2012

Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty

by Cheng, Boon Liat *, Mansori, Shaheen, Gan, Chin Chuan *, Imrie, Brian C. *
Published 2017

Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty

by Cheng, Boon Liat, Shaheen, Mansori, Gan, Chin Chuan, Imrie, Brian C.
Published 2017

Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry

by Cheng, Boon Liat *, Gan, Chin Chuan *, Imrie, Brian C., Shaheen, M.
Published 2019