Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital.

by Norshahrizan Nordin
Published 2015

Six sigma practices integrated with IR 4.0 for sustainability in Malaysian healthcare industry

by Diekola Akanmu, Norshahrizan Nordin
Published 2022

Non-Linear Berger’s Coefficient Prioritization for Quality of Sustainability in Healthcare Services

by Cheng, Ching Yong, Norshahrizan, Nordin
Published 2018

A conceptual Kano and Quality Function Deployment (QFD) framework for healthcare service

by Norshahrizan, Nordin, Razli, Che Razak
Published 2011

A conceptual kano and quality function deployment (Qfd) framework for healthcare service

by Norshahrizan, Nordin, Razli, Che Razak
Published 2015

A conceptual kano and quality function deployment (Qfd) framework for healthcare service

by Razli Che Razak, Norshahrizan Nordin
Published 2011

A classifying and ranking selection of healthcare tourism services

by Nur Syahirah, Mohd Asri, Norshahrizan, Nordin
Published 2021

An Investigation of the Weighted Measurement for Charity Services by using Analytical Hierarchy Process

by Nur Izzati, Idrus, Wan Norsyafawati, W. Muhamad Radzi, Norshahrizan, Nordin
Published 2018

A Study of Customer-Based Brand Equity Prioritization by using Analytical Hierarchy Process

by Emmi Aida, Esan, Norshahrizan, Nordin, Wan Norsyafawati, W. Muhamad Radzi
Published 2018

The optimization concept of Service Fulfillment Measurement: a research on Surgery Care

by Norshahrizan, Nordin, Razli, Che Razak, Sharmini, Abdullah, Ummi Naiemah, Saraih, Marniati, Wan Norsyafawati, W. Muhamad Radzi
Published 2020

Assessment of Functional and Dysfunctional on Implant Stability Measurement for Quality of Life

by Norshahrizan, Nordin, Mohd Mustafa Al Bakri, Abdullah, Fauziah, Mat, Muhammad, Abdullah, Razli, Che Razak, Abdul Hamid, Adom
Published 2021

Assessment of functional and dysfunctional on implant stability measurement for quality Of life

by Norshahrizan Nordin, Mohd Mustafa Al Bakri Abdullah, Fauziah Mat, Muhammad Abdullah, Razli Che Razak, Abdul Hamid Adom
Published 2017

Complaints and compliments assessment in developing service delivery measurement

by Norshahrizan Nordin, Wan Norsyafawati W. Muhamad Radzi, Razli Che Razak, Sharmini Abdullah, Mohammad Rezal Hamzah, Ummi Naiemah Saraih, Syed Zulkarnain Syed Idrus
Published 2018

Innovation performance, market orientation, technology orientation and firm performance in Northwestern Nigeria: the role of business environment

by Mohammad Nura Ibrahim, Naala
Published 2018