SERVICE OPERATION FACTORS ANALYSIS USING PROCESS MATURITY FRAMEWORK AND DECISION MAKING TRIAL AND EVALUATION LABORATORY METHOD FOR STRATEGIC PLANING (CASE STUDY: DIVISI IT PT. TELKOM)
The trend of IT makes the use of IT in the organization is not only use to support daily business activities but also used to help the organization manage the IT services as support the day-to-day activities. IT Service Management (ITSM) is an IT system management method that focuses on IT operation...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/21947 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |