STRATEGY FORMULATION TO IMPROVE LOAN APPLICATION PROCESS AND CUSTOMER EXPERIENCE OF MICRO LOAN PRODUCT
Digital transformation looks different in every industry and every company. In banking industry, digital transformation is far beyond just moving from traditional banking to a digital world. Digital transformation is a vital change in how banks and other financial institution learn about, interact w...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/35404 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |