CREATING VALUE PROPOSITION PRODUCT IN HEALTHCARE SERVICE SECTOR: FROM PATIENTS-DOCTORS EXPECTATION CASE : SAMITA PRIMARY HEALTH CLINIC
Healthcare leaders were facing pressure for performance that demanded departures from business as usual. On that day in Indonesia, patient and hospital staff were becoming more sensitive to the service cost and the qualities. To became success and survive on a competitive healthcare marketplace, it...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/35960 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |