GAP EXPLORATION BETWEEN GENERATION Z QUALITY AND COMPANY PREFERENCES TO MEASURE GENERATION Z READINESS TO WORK IN NEW NORMAL ERA

• Main Author: Putri Anindita, Mentari
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/53509
• Institution: Institut Teknologi Bandung

Due to the COVID-19 pandemic, the world faces massive and sudden changes. People are forced to limit their social activities; schools, offices, and other public places are closed, and people must adapt to Work From Home (WFH) conditions. Business suddenly must operate online; many countries have faced recession; unemployment increase, and job-seeking competition become tougher than before for Generation Z. Therefore, to win the job-seeking competition, the candidate must fulfill the characteristics of the top talent. Spence (2009) stated that a top talent must possess 5 characteristics, competency, character, collaboration, communication, and commitment. To define these characteristics, the interview was conducted to have a deeper understanding of what the company wants from talent in the new normal era. As the result, competency talks about possessing the digital competency and eagerness to learn; character talks about people with integrity, self-leadership, professionalism, adaptability, and innovation; collaboration is about working with people to achieve the goals, knowledge sharing, appreciation, and trust; communication is the ability to express their mind and opinion clearly, able to communicate with people from many different backgrounds, and possess interpersonal skills to maintain the relationship; last, commitment is about committing to their organization and their job, possess winning mentality and bravery to take risks and embrace challenges to reach the greatness on their job. The questionnaire was distributed to 200 people and based on the result, communication give the biggest influence on the readiness of Generation Z, followed by competence, character, and commitment. However, based on the questionnaire answer, the average answer of the communication variable is still in the “Fair” category. The gap was also found on the lack of digital competencies possessed by Generation Z and the commitment variable. This condition can result from the unawareness of generation Z about the latest competency that the company needed and generation Z’s relationship with technology that affect their communication style and mindset towards challenges and earning success. This gap can be fixed by exploration from generation Z to find their interest and competencies needed in the industry/job/company they wanted, and by keep updated to the newest information about business so they are not left behind in the job-seeking competition. Other preparation can be done by the company via online and continuous training. In the WFH situation, the company can maximize the online training by creating a fun and exciting training program through Learning Management System.