A STUDY OF PRE-IMPLEMENTATION LEAN TO IMPROVING SERVICE QUALITY OF BPJS PATIENTS IN HOSPITAL
Health services is one of national developments main foundation. Hospital as a health service provider has been forced to improve its quality service sustainably in order to achieve an effective and efficient service. Patient as main customer has some perspective about service value. This researc...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/57102 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |