CUSTOMER CHURN ANALYSIS: ANALYZING CUSTOMER CHURN DETERMINANTS ON INDIHOME AND PROPOSED BUSINESS STRATEGY
The growth of internet service providers in Indonesia, has led Indonesia to be one of the world’s fastest-growing telecommunications market. With the rise of Fiber Optic (FO), align with the emergence of the new Internet Service Providers (ISP). This condition derives a number of internet servic...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/57349 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |