DEVELOP STRATEGY TO MINIMIZE CUSTOMER CHURN OF INDIHOME PT TELKOM INDONESIA
Rapid growth of internet users in Indonesia and the Covid-19 pandemic situation has prompted the emergence of new Internet Service Providers in line with the increasing demand for internet access. Several new internet service providers are emerged leading to a more competitive environment. This com...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/64023 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |