SERVICE IMPROVEMENT OF ONLINE-RIDE SHARING USING SERVICE QUALITY METHOD (SERVQUAL) IN BANDUNG
Bandung is known as city of education and considered as a tourist destination, which means people in Bandung are very dependent with transportation services. There are several options of transportation services, however, online-ride sharing is one of the most used transportation mode. This servic...
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| Main Author: | |
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/64704 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |