SERVICE EXCELLENCE DEVELOPMENT USING THE INTEGRATION OF SERVQUAL, KANO MODEL, AND QUALITY FUNCTION DEPLOYMENT (QFD) AT A FOOD COURT IN PALEMBANG
The food & beverage industry is one of the most promising industry sectors in Indonesia that has been highly developed and has a significant contribution to Indonesia’s GDP yet still has the potential to grow. The potential of the food & beverage sector attracts many industry players, thu...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/66738 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |