SERVICE EXCELLENCE DEVELOPMENT USING THE INTEGRATION OF SERVQUAL, KANO MODEL, AND QUALITY FUNCTION DEPLOYMENT (QFD) AT A FOOD COURT IN PALEMBANG

SERVICE EXCELLENCE DEVELOPMENT USING THE INTEGRATION OF SERVQUAL, KANO MODEL, AND QUALITY FUNCTION DEPLOYMENT (QFD) AT A FOOD COURT IN PALEMBANG

The food & beverage industry is one of the most promising industry sectors in Indonesia that has been highly developed and has a significant contribution to Indonesia’s GDP yet still has the potential to grow. The potential of the food & beverage sector attracts many industry players, thu...

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書目詳細資料
主要作者:	Adnan Asadullah Samal, Muhammad
格式:	Final Project
語言:	Indonesia
在線閱讀:	https://digilib.itb.ac.id/gdl/view/66738
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!
機構:	Institut Teknologi Bandung
語言:	Indonesia

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