COMPANY STRATEGY ANALYSIS IN UPGRADING ITS SERVICE TO CREATE NEW CUSTOMER AND MAINTAIN OLD CUSTOMER (CASE STUDY : GARUDA MOTOR-BANDUNG)

COMPANY STRATEGY ANALYSIS IN UPGRADING ITS SERVICE TO CREATE NEW CUSTOMER AND MAINTAIN OLD CUSTOMER (CASE STUDY : GARUDA MOTOR-BANDUNG)

ABSTRACT: <br /> <br /> <br /> <br /> <br /> The hard competition in automotives industry nowadays had demanded auto repair shop made special performance to attract not only new customers, but also old customers. Quality is an important factor for success in busine...

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Main Author: Rachmah (NIM 29105035), Rifa
Format: Theses
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/6677
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Institution: Institut Teknologi Bandung
Language: Indonesia
id id-itb.:6677
spelling id-itb.:66772017-09-27T15:30:38ZCOMPANY STRATEGY ANALYSIS IN UPGRADING ITS SERVICE TO CREATE NEW CUSTOMER AND MAINTAIN OLD CUSTOMER (CASE STUDY : GARUDA MOTOR-BANDUNG) Rachmah (NIM 29105035), Rifa Indonesia Theses INSTITUT TEKNOLOGI BANDUNG https://digilib.itb.ac.id/gdl/view/6677 ABSTRACT: <br /> <br /> <br /> <br /> <br /> The hard competition in automotives industry nowadays had demanded auto repair shop made special performance to attract not only new customers, but also old customers. Quality is an important factor for success in business. GAMOs customers had drop since the Pasupati flying over project in 2001; therefore the owner wants reperformance of service quality in his auto repair shop. text
institution Institut Teknologi Bandung
building Institut Teknologi Bandung Library
continent Asia
country Indonesia
Indonesia
content_provider Institut Teknologi Bandung
collection Digital ITB
language Indonesia
description ABSTRACT: <br /> <br /> <br /> <br /> <br /> The hard competition in automotives industry nowadays had demanded auto repair shop made special performance to attract not only new customers, but also old customers. Quality is an important factor for success in business. GAMOs customers had drop since the Pasupati flying over project in 2001; therefore the owner wants reperformance of service quality in his auto repair shop.
format Theses
author Rachmah (NIM 29105035), Rifa
spellingShingle Rachmah (NIM 29105035), Rifa
COMPANY STRATEGY ANALYSIS IN UPGRADING ITS SERVICE TO CREATE NEW CUSTOMER AND MAINTAIN OLD CUSTOMER (CASE STUDY : GARUDA MOTOR-BANDUNG)
author_facet Rachmah (NIM 29105035), Rifa
author_sort Rachmah (NIM 29105035), Rifa
title COMPANY STRATEGY ANALYSIS IN UPGRADING ITS SERVICE TO CREATE NEW CUSTOMER AND MAINTAIN OLD CUSTOMER (CASE STUDY : GARUDA MOTOR-BANDUNG)
title_short COMPANY STRATEGY ANALYSIS IN UPGRADING ITS SERVICE TO CREATE NEW CUSTOMER AND MAINTAIN OLD CUSTOMER (CASE STUDY : GARUDA MOTOR-BANDUNG)
title_full COMPANY STRATEGY ANALYSIS IN UPGRADING ITS SERVICE TO CREATE NEW CUSTOMER AND MAINTAIN OLD CUSTOMER (CASE STUDY : GARUDA MOTOR-BANDUNG)
title_fullStr COMPANY STRATEGY ANALYSIS IN UPGRADING ITS SERVICE TO CREATE NEW CUSTOMER AND MAINTAIN OLD CUSTOMER (CASE STUDY : GARUDA MOTOR-BANDUNG)
title_full_unstemmed COMPANY STRATEGY ANALYSIS IN UPGRADING ITS SERVICE TO CREATE NEW CUSTOMER AND MAINTAIN OLD CUSTOMER (CASE STUDY : GARUDA MOTOR-BANDUNG)
title_sort company strategy analysis in upgrading its service to create new customer and maintain old customer (case study : garuda motor-bandung)
url https://digilib.itb.ac.id/gdl/view/6677
_version_ 1820663946342825984

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