EVALUATION AND IMPROVEMENT OF TELEPHONY CALL CENTER BUSINESS PROCESS AT PT. BXX
This research focuses on addressing the problem of uneven queuing distribution among call center agents in PT. BXX, which indicates a flaw in the current business process of the organization. The study utilizes the business process reengineering (BPR) method, involving the mapping using service blue...
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| Main Author: | |
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/73605 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |