DESINGING THE CMDB PROCESS FOR A CONFIGURATION MANAGEMENT SYSTEM AT BANDUNG INSTITUTE OF TECHNOLOGY: A CASE STUDY OF DIRECTORATE OF INFORMATION TECHNOLOGY

• Main Author: Amandani Noviantika, Cindy
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/74780
• Institution: Institut Teknologi Bandung

In this era, information technology is becoming increasingly service-oriented. Each service has components that support its running both in terms of hardware, software, or the people involved in managing it. The many components that support a service make an organization sometimes unable to manage it manually. This also happens to the Directorate of Information Technology Bandung Institute of Technology (DTI ITB), which is a organization with a role as a service provider and data manager related to information technology at the Bandung Institute of Technology, and will be the object of research in completing this final project. The purpose of this final project is to produce a configuration management database process design that is suitable for implementation in DTI ITB based on the identification of needs related to current configuration management and the data model designed. The design will refer to the ITIL framework and supported by tools provided by the Infosys Research Group which will be used as a reference. The main result of this final project is the design of implementing database configuration management in the form of needs and suggestions and activities that can be carried out so that DTI ITB can implement database configuration management as part of implementing configuration management which is useful for optimizing services and their infrastructure. In addition, the results of the final project are expected to help DTI ITB to reduce incidents that occur from other ITSM processes.