DEVELOPING CUSTOMER RELATIONSHIP MODEL TO SUPPORT PHILATELY SERVICES IN INDONESIA (CASE STUDY : UNIT FILATELI PT POS INDONESIA)
Unit Filateli is part of PT Pos Indonesia, which is responsible for publishing dan circulating stamps in Indonesia. Stamps is used as delivery payment methods for letter and also collectible items. Unit Filateli faces a tough situation to get its loyal customers because of not only the changing in...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/7490 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |